Monday



Payment and Shipping Info

Ember Heart is a personally run incense and accessories online shop, not a big corporation with staff. We will always do our best to note when a product may be delayed, or to advise you that a product will be delayed, and to ship the product out immediately once it is available to ship. Presenting quality products is very important to us. We thank you for your patience as we strive to offer you the best of the craft.

Payment Methods

We accept PayPal, Check and Money Order.

Pricing and Sales Tax

Our prices are in US currency and are subject to change without notice. New York State residents will be charged applicable sales tax. We do not collect sales tax on orders shipped out of state.

Shipping Charges

Our standard shipping carrier is the United States Postal Service (USPS). Shipping and handling charges are based on the total dollar value of your order.

Orders shipped within the United States totaling $100 or more (before applicable tax) will receive FREE SHIPPING (USPS ground) and handling.

Our Rate Table for orders shipped within the United States is as follows:

Up to $25 - $4.95
$25.01 to $50 - $5.95
$50.01 to $99.99 - $6.95
$100 or more - FREE

Our Rate Table for orders shipped to Canada is as follows:

Up to $25 - $5.95
$25.01 to $50 - $9.95
$50.01 to $99.99 - $14.95
$100 or more - $19.95

Our Rate Table for International (except Canada) orders is as follows:

Up to $25 - $7.95
$25.01 to $50 - $14.95
$50.01 to $75 - $19.95
$75.01 to $100 - $29.95
$100.01 or more - $34.95

Orders shipped outside the United States will be shipped by the most efficient, cost-effective shipping method. We cannot track packages once they leave the United States, therefore, we cannot take responsibility for shipments to foreign locations that are lost in transit.



Checks and Money Orders

If you pay by check or money order, we will hold your in stock items for 10 days from the date you place your order pending receipt of your check. We will notify you promptly via e-mail if any item you ordered is on backorder and not expected to ship within a reasonable period of time. Payment must be made in US dollars. Your order will ship once your check clears our bank.

Mail to:
Ember Heart
500 East 11th Street, #7
NY, NY 10009


PayPal

If you pay by PayPal, we will notify you promptly via e-mail if any item you ordered is on backorder and not expected to ship within a reasonable period of time. You can then decide if you would like us to ship the item or items when available or if you would like us to return your payment.

Returns

Items may be returned within 30 days of purchase with the exception of incense. All items must be returned unused. For your protection, we suggest you mail your return to us insured. Your refund will be issued to the PayPal account used to pay for the purchase or by check. Shipping and handling charges are not refundable.

When items that were shipped for free are returned, we will deduct from the refund amount shipping and handling based on the dollar value of your return as stated on our Rate Table. If the dollar value of your return (before applicable tax) totals $100 or more, we will deduct $8.95 from your refund to defray the shipping and handling costs we incurred when sending the item or items to you.

Exchanges

An item may be exchanged for the same item in, for example, a different color within 30 days of purchase, with the exception of incense. The item must be returned to us unused. For your protection, we suggest you mail your exchange to us insured. We will charge shipping and handling to send the new item to you, and will take payment via the method used to pay for the original purchase. All other returns for another item will be deemed a return and purchase. Thus, shipping & handling will be deducted from the amount refunded to you on the return and shipping and handling will be added to the total amount due on the purchase as per our Shipping and Returns policies. We cannot refund your cost in sending the item to us.

When an item that was originally shipped to you for free (an item over $100) is returned to us for exchange, we will charge $8.95 to ship the new item to you, and we will take payment via the method used to pay for the order. We can only Free Ship once per order.

Mail your (non incense) exchange or returns to:

(Indicate Return or Exchange)
Ember Heart
500 East 11th Street, #7
NY, NY 10009

Customer Service

We very much appreciate and value your business. If you have a question about your purchase, or any of our policies, e-mail emberheartny@gmail.com, and you will receive a prompt response.

ADDITIONAL INFO ON PAYPAL:

We chose PayPal for our shopping cart and online processing service. PayPal is convenient and secure. With PayPal, you can purchase directly from us online.
Owned by eBay, PayPal allows any business or individual with an e-mail address to securely send payments online. PayPal was recently recognized as the 2002 SIIA Codie Awards winner for "Best eCommerce Solution" and is recognized by PC Magazine as one of "The Top 100 Web Sites." To learn more about PayPal,
click here.

To order from us through PayPal, just use your PayPal username and password before you check out—or you can create one on-the-fly as you fill out the order information. To read more about PayPal accounts, click here.

PayPal Policies
Below is a list of PayPal policy statements. Please check PayPal.com
for updates. Any orders placed on your PayPal account will be subject to the following guidelines. Ember Heart does not guarantee the services provided by PayPal or the policies stated by PayPal or its providers. Ember Heart is not responsible for known or unknown damages, errors, or delays arising from use of the PayPal shopping cart or PayPal payment processing system via Emberheart.com, Fashionscents.net or otherwise.



User Agreement (February 7, 2003)

Privacy Policy (February 7, 2003)

Closing Accounts and Limiting Account Access
(February 7, 2003)

Electronic Fund Transfer Rights and Error Resolution Policy
(March 13, 2003)


Buyer Complaint Policy
(February 13, 2003)

Money Back Guarantee Policy
(February 7, 2003)

Payments (Sending, Receiving, and Withdrawals) Policy
(March 13, 2003)


Fees Policy
(February 20, 2003)

Debit Card Policy
(February 7, 2003)

BillPay Policy
(February 7, 2003)

Acceptable Use Policy
(March 13, 2003)



Ember Heart Disclaimer


By using the PayPal shopping cart and payment processing system, you (the "Customer") agree to waive any consequential damages arising from any order placed through the Ember Heart Website, Emberheart.com and Fashionscents.net.
In no case will Ember Heart be liable for any refund exceeding the dollar amount received by Ember Heart for products ordered by the Customer in any single transaction.